Food delivery platform Zomato has decided to cut around 240 jobs. The decision affects employees linked to its customer support operations. Meanwhile, the company recently decided against selling analogue paneer through its platform. Now, this workforce decision has added fresh concern among employees. Zomato plans to close its customer delight operation in Hyderabad. Consequently, the remaining in-house customer support work will operate from Gurugram.
Why Is Zomato Closing The Hyderabad Operation?
Zomato reached the decision after reviewing its customer delight model and workforce requirements. However, the company said employee performance did not drive the job cuts. Instead, Zomato made the change for business reasons. Over the past six months, its customer support model has changed significantly. More support work now comes through external expert companies. Therefore, Zomato plans to operate its remaining in-house work through one Gurugram team.
Why Gurugram Will Become The Main Centre
The company wants its remaining support team closer to its product, technology, data and business teams. This setup will bring those functions together at one location. As a result, Zomato expects its in-house support work to operate through Gurugram. The decision follows the broader changes within its customer support model.
Employees Will Receive Four Months’ Salary
Zomato plans to provide all 240 affected employees with a severance package worth four months’ salary. The package will include notice-period pay and an additional one-time amount. Besides that, medical insurance and counselling services will continue until March 31, 2027. The company will also provide outplacement assistance for employees seeking new job opportunities.
Employees Can Keep Company Laptops And Earphones
Alongside the financial package, Zomato will allow affected employees to keep company-issued laptops. They can also retain their earphones for personal use. Therefore, the exit package includes financial assistance, continued services and equipment retention.
For now, Zomato plans to complete the customer support shift through Gurugram. The company’s decision follows six months of changes within its support model. Meanwhile, affected employees will receive the outlined severance and transition benefits.
