Recently, a video featuring a RapidO driver went viral, shedding light on the challenges drivers face daily. The video, shared by an account named RajveerIND on platform X, captivated many viewers and drew attention to the hardships of ride-hailing drivers.
In the video, the driver explains that the extreme heat affects his phone, causing the app to freeze and malfunction. As a result, he faces constant issues in completing rides and connecting with customers. The heat makes the phone overheat, rendering the app unusable, but customers often don’t understand the technical issues. They assume that the driver is purposely delaying the ride.
While we complain about delays, delivery partners are working in 41°C heat, where even their smartphones are giving up due to overheating.
When the phone stops working, their work stops, but the pressure from customers and platforms continues relentlessly.
For just ₹20-30 per… pic.twitter.com/K3QvBhZUYv
— Uncle Sam (@UncleSamGlobal) April 28, 2026
Drivers’ Struggles with Low Earnings Amid Harsh Conditions
Despite the challenges, the driver continues to work in unbearable heat, accepting rides worth as little as ₹20. He points out that earning so little in such extreme conditions makes his work even more difficult. Additionally, the constant exposure to sunlight damages his phone, but he has no choice. He needs to earn a living, and there are no alternatives available.
Public Response and Calls for Better Compensation
The video sparked varied reactions on social media. Many users agreed with the driver’s frustrations and acknowledged that people depend on delivery and ride partners for convenience. However, they often overlook the tough conditions these workers endure.
Some users suggested that if app companies can charge customers extra for increased demand, they should compensate drivers with better pay and additional incentives. They emphasized that working in extreme weather conditions, especially during the hot summer, presents more challenges for riders.
A few others suggested that companies should consider offering heat allowances or additional compensation to drivers working in harsh weather. Moreover, it was suggested that companies improve their systems to prevent technical failures, which often cause losses for drivers.
