A food safety complaint on a Vande Bharat train triggered strict action from Railways. Moreover, a passenger reported worms in curd served during the journey. Consequently, authorities imposed heavy penalties on responsible entities.
Complaint Emerges During Journey
A passenger travelling from Patna to Tatanagar shared a video online. Furthermore, the clip showed worms in curd served with dinner. Additionally, the passenger claimed similar issues affected other travellers.
Breaking –
पटना से टाटानगर जाने वाली वंदेभारत एक्सप्रेस में जो अमूल दही परोसी गई, उसमें कीड़े तैर रहे थे।
यात्री रितेश कुमार की कंप्लेंट पर रेल मंत्रालय ने ICRTC पर 10 लाख और सर्विस प्रोवाइडर पर 50 लाख रुपए जुर्माना लगाया है। pic.twitter.com/R1iQDtqmke
— Sachin Gupta (@Sachingupta) March 25, 2026
As a result, the video gained attention on social media quickly. Therefore, the Railways responded without delay.
The complaint regarding food quality raised by a passenger in train number 21896 (Patna – Tatanagar Vande Bharat Express) on 15 March 2026 has been taken seriously. Action taken — IRCTC has been penalised ₹10 lakh, the service provider has been penalised with ₹50 lakh, and…
— Ministry of Railways (@RailMinIndia) March 25, 2026
Railways Takes Immediate Action
After receiving the complaint, the Railways initiated swift action. Moreover, officials cancelled the catering company’s contract immediately. Additionally, authorities imposed a ₹50 lakh penalty on the caterer.
Furthermore, IRCTC also faced accountability for the incident. Consequently, officials imposed a ₹10 lakh fine on the organisation.
Official Statement Confirms Penalty
The Rail Ministry issued a statement regarding the incident. Moreover, it referred to the complaint dated March 15, 2026. Additionally, the issue occurred on train number 21896, Patna-Tatanagar Vande Bharat Express.
Officials stated that they treated the complaint seriously. Furthermore, they confirmed both penalties and contract termination. They also emphasised that passenger safety and food quality remain top priorities.
Focus on Premium Service Standards
A railway spokesperson also addressed the situation publicly. Moreover, they assured that authorities will not ignore such incidents. Additionally, they highlighted strict quality rules for premium trains.
Vande Bharat trains demand high service standards and hygiene. Therefore, officials aim to maintain clean and reliable food services consistently.
